The Bellisia Commitment
At The Bellisia, we strive to provide our customers with a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel or return your order. To ensure clarity, please review our policies below:
Refund Policy
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Refund for Cancellations:
-> Upon successful cancellation, refunds will be initiated immediately. However, it may take up to 7 working days for the amount to reflect in your bank account.
-> Customers may choose to receive their refund either at the original payment source or as a credit in their Bellisia Wallet, which can be redeemed for future purchases.
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Refund for Returns:
-> In the event of a successful return, the refund will be initiated once the product has been successfully picked up.
-> Customers may choose to receive their refund either at the original payment source or as a credit in their Bellisia Wallet for future purchases.
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Partial Returns/Refunds:
-> For partial returns, refunds will be processed based on the value of the returned item(s) only. Shipping charges (if applicable) may be adjusted accordingly.
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Damaged or Defective Products:
-> If your product arrives damaged or defective, please contact our customer support team within 24 hours of delivery with clear photographic evidence. Upon review and approval, a replacement or refund will be processed as per your preference.
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Non-Refundable Items:
-> Certain product categories such as custom-made, personalized, or perishable items may not be eligible for a refund. Such items will be clearly marked at the time of purchase.
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Gift Purchases:
-> For items purchased as gifts, refunds will be processed either to the original payment source or as a Bellisia Wallet credit, depending on the buyer's choice.
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Processing Delays:
-> Refund processing times may vary based on your bank or payment provider. We kindly ask for your patience in such cases.
-> If you have any questions or require assistance, feel free to reach out to our support team. We are here to help!
